Building a Loyal Customer Base
August’s Coaching Circles is all about Customer Care that Lasts. This is a 4-week group coaching program designed for sisters who want to strengthen the relationships they’ve already built. Through this program you’ll explore how to deliver thoughtful, consistent customer experiences that build loyalty, encourage referrals, and turn everyday buyers into long-term advocates.
You don’t need fancy systems — just a clear, human-centered approach to care, communication, and connection.
In a world where small businesses often compete on speed or price, what truly sets you apart is how you make your customers feel — long after the sale is made.
What you will cover:
- Getting to know and understand your customers, and how delivering excellence will impact your business.
- Excellence does not happen by chance. It has to be built from the ground up through standards and processes.
- How you can transform a transaction into an interaction.
- How to deal with service mishaps.
What’s a Coaching Circle?
Coaching Circles are live group 4-week programs, each focusing on a specific business topic. Each month, a new expert will coach a group of Sisters through a facet of running and growing a successful business. Learn from each other, work through your challenges, and build a supportive community. Plus, take them all and you’ll soon be a business expert too.
Coaching Circles are right for you, if…
Your business foundations are in place
You’re eager to learn from experts
You need help setting and achieving goals
You want the support of other Sisters
Session 1 : “Making the case for Excellence”
Getting to know and understand your customers, and how delivering
excellence will impact your business.
Session 2 : “How to architect Customer Service”
Excellence does not happen by chance. It has to be built from the ground
up through standards and processes.
Session 3 : “Going above and beyond”
How you can transform a transaction into an interaction.
Session 4 : “Service Recovery”
How to deal with service mishaps.
What Sisters say about this program
“It has been truly amazing and so very grateful for sharing their knowledge and information and their biggest asset – their time.”
– Lorraine
“The Coaching Circle was a fantastic way to expand my knowledge of available social media, and to have the tools to narrow my focus and get things done.”
– Valerie
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This page is for the upcoming Coaching Circle: Customer Care That Lasts. We run a new 4-week live group program every month on different aspects of creating and running a successful business.
Got questions? If you have any questions, email us at members@globalsisters.org
About Instructor
Program summary
